Cancellation Policy
Last updated: 1 May 2024
Life happens — we understand. This policy is designed to be fair, flexible, and respectful of both students' schedules and reserved teaching time.
24-Hour Notice Required
Please cancel or reschedule your lesson at least 24 hours before the scheduled start time.
Lessons changed or cancelled with at least 24 hours' notice are free of charge, and the session can either be refunded or returned to your lesson package.
Late Cancellation Fee: 50%
Cancellations made with less than 24 hours' notice may incur a late cancellation fee of 50% of the scheduled lesson rate.
Example:
A lesson cancelled within 24 hours may be charged at 50% of the scheduled lesson rate.
This policy helps protect reserved teaching time and ensures fairness for both students and teacher scheduling.
No-Show Policy
If you do not attend your scheduled lesson without any prior notice, the lesson will be charged in full (100% of the session price). Teacher Carol will wait up to 15 minutes before marking a lesson as a no-show.
How to Cancel or Reschedule
Via Contact Form
Go to the Contact page, select "Lesson Cancellation / Rescheduling" and include your booking reference. We'll confirm within a few hours.
Via Dashboard
Log in to your student dashboard, go to My Bookings, and use the cancel or reschedule buttons next to your upcoming lesson.
Rescheduling Policy
Free reschedule: Cancel and rebook with 24+ hours' notice at no charge. Your payment carries over to the new slot.
Late reschedule: Rescheduling within 24 hours is treated as a late cancellation. A 50% fee applies and you'll need to book a new slot at full price.
Package reschedules: Package holders may reschedule freely with 24+ hours' notice. Sessions are never "used up" by a properly rescheduled lesson.
If Teacher Carol Cancels
In the rare event that Teacher Carol must cancel a lesson, you will receive at least 24 hours' notice whenever possible. You will be offered:
- A full reschedule at no extra cost
- A full refund, or credit to your package
Questions about cancellations? We're happy to help.