🔒 Legal

Privacy Policy

Last updated: 1 May 2024 · Effective immediately

Your privacy matters. This policy explains what personal information we collect, how we use it, and what rights you have. We keep this as clear and jargon-free as possible.

1. Information We Collect

  • When you create an account, we collect your name and email address.
  • When you book a lesson, we collect scheduling preferences, timezone, and payment information (processed securely by our payment provider — we do not store card details).
  • When you contact us through the contact form, we collect your name, email, and message content.
  • We automatically collect basic usage data such as pages visited, browser type, and device type to improve the website. This data is anonymized and aggregated.
  • If you opt in to our newsletter, we store your email address for that purpose only.

2. How We Use Your Information

  • To create and manage your student account.
  • To schedule, confirm, and manage lesson bookings.
  • To send you lesson confirmations, reminders, and receipts by email.
  • To respond to your enquiries and support requests.
  • To send educational newsletter content (only if you opted in).
  • To improve the quality and relevance of our services.
  • We do not use your data for advertising. We do not sell your data to third parties.

3. Data Storage & Security

  • Your data is stored securely on servers located in a reputable cloud provider with appropriate security certifications.
  • All data transmitted between your browser and our servers is encrypted using SSL/TLS.
  • Passwords are hashed using industry-standard bcrypt encryption and are never stored in plain text.
  • Access to personal data is restricted to Teacher Carol and essential technical administrators only.
  • We retain your data for as long as your account is active, or as required to provide services. You may request deletion at any time.

4. Sharing of Information

  • We do not sell, rent, or trade your personal information with any third parties.
  • We use the following trusted service providers who may process your data on our behalf: payment processor (Stripe/PayPal), email delivery service (for lesson confirmations), video conferencing (Zoom, for lessons).
  • These providers are bound by their own privacy policies and data processing agreements.
  • We may disclose information if required by law, court order, or to protect our legal rights.

5. Your Rights

  • Access: You may request a copy of the personal data we hold about you at any time.
  • Correction: You may update your personal information via your profile page or by contacting us.
  • Deletion: You may request that we delete your account and personal data. We will process this within 30 days.
  • Portability: You may request your data in a structured, machine-readable format.
  • Opt-out: You may unsubscribe from marketing emails at any time via the unsubscribe link in any email.
  • Complaints: If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.

6. Cookies

  • We use essential cookies to keep you logged in and maintain your session.
  • We use analytics cookies (anonymized) to understand how visitors use our site and improve it.
  • We do not use advertising or tracking cookies.
  • You can disable cookies in your browser settings, but this may affect the functionality of the site.

7. Contact Us

  • If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:
  • Email: privacy@teacherwang.com
  • We will respond to all enquiries within 5 business days.

For any privacy-related questions, please contact us. See also our Terms of Service and Refund Policy.